TV Error Codes

Equipment type: Armstrong EXP

This error displays when you are unable to play recorded shows.

Troubleshooting steps:

1. Utilize the Start Over feature if the program aired within the last 3 days (72 hours) on an enabled channel. Click here to learn more about the Start Over feature.
2. Search for the program on EXP On Demand.

Equipment type: EXP Stream

These errors display when your box is not connected to the internet.

Troubleshooting Steps

1. 1. Reset your EXP Stream box. Press TiVo Button/Menu/Device Settings/Device Preferences/Reboot or pull the small round power cord out of your EXP Stream box for 10 seconds, then plug it back in.
2. 2. Make sure your box is connected to your Wi-Fi network. Press TiVo Button/Menu/Device Settings/Network & Internet. If your box connects via Wi-Fi, make sure the Wi-Fi is turned On (Blue). If it is connected to your network and still not working, or your box is connected via ethernet, you may need to restart your modem and/or router.
3. 3. If the error persists after resetting the above equipment,

   please contact our Customer Care team.

1. TiVo button > HOME > ≡ Menu > Settings > Network Settings > Change Network Settings [status] > MoCA > Turn off MoCA > select Yes
2. Press the remote's back button one time
3. Select MoCA again
4. Select Yes to turn MoCA back on
4. If the error code persists, restart the EXP box.

Equipment type: Armstrong EXP

This error displays when the cable signal is not able to provide a picture.

Troubleshooting steps:

1. Did you recently move the EXP equipment? If so, try moving the equipment back to its original location to resolve the issue.
2. Confirm that all connections are secure.
3. Follow our troubleshooting tool to reset your video equipment.

Equipment type: Armstrong EXP

This error displays when EXP On Demand is temporarily unavailable. Please try again in a few minutes.

If the error continues, please follow these steps:

1. Go to the Menu section of your EXP box.
2. Select Help then Restart box.
3. For security purposes, press the thumbs down button 3 times, then press Enter.
4. Try accessing your EXP On Demand content once again, after the box has rebooted.

Equipment type: Digital Adapter or DVR

This error is usually due to a signal issue to the cable box.

Troubleshooting steps:

1. Check if the error displays on all TV's in your home connected to Armstrong cable equipment. If yes, your home may be experiencing a service outage.
2. If the issue is occurring on just one TV, check the connections to the outlet for your cable box, and tighten the coaxial cable if it’s loose.
3. Confirm the coax cable goes from the cable outlet to the Cable In port on the box.
4. Reboot the cable box by unplugging the power cord for 15 seconds, then plugging it back in.
5. If the issue persists, please contact our Customer Care team.

Equipment type: Digital Adapter

This error displays when you are on a channel that is not currently part of your cable package. If you've confirmed this channel is part of your cable package, your equipment may need an authorization signal sent to it.

Troubleshooting steps:

1. Follow our troubleshooting tool to reset your video equipment.